Cricket.com is committed to provide its customers a safe and secure platform to play fantasy sports. Player safety and trust are of paramount importance to us and we ensure 100% fairness in the games played on cricket.com by employing multiple security measures, as detailed below.
Mandatory KYCIn order to maintain integrity and transparency at cricket.com and to positively identify users, every user who creates a user account on cricket.com must agree to the Terms & Conditions , besides complying to the KYC norms at various stages, as prescribed from time to time. All users playing on Cricket.com need to comply with KYC process which includes verification of email address, mobile number, ID proofs such as PAN card, Aadhaar Card, driving license, address proofs and IP address check.
Cricket.com adheres to responsible gaming practices to ensure that our players feels safe within the system and play responsibly. We are committed to integrity, fairness and reliability and we always do our best to prevent gaming-related problems.
Following responsible gaming features are deployed at cricket.com.
At cricket.com, we ensure game level security as a top business priority to maintain trust among players and provide a platform for a fair play. A lot of measures are in place to make sure that players can enjoy fair gaming experience without worrying about any fraudulent behavior.
All the Company's websites are SSL (Secured Socket Layer) enabled and necessary certification have been obtained from a third party "Digicert". Hence, these websites can only be accessed over https://.
HDWPL has code signing certificate obtained from Digicert to avoid any alterations of software package (DL - Download Client) which is being distributed to customers.
Data Center SecurityWe avail the services of an International Data Centre having a decade's experience and expertise in providing the infrastructure services for ensuring high availability, seamless performance and reliable security for mission critical applications. As part of this continuous process the Datacentre is certified with ISO 27001 and many other such certifications. Using vast experience of its Centre of Excellence teams, state of the art tools at their disposal and in-depth understanding of infrastructure management, Data centre Operations tries to resolve issues by not only restoring the services after an incident, but also by carrying out a root- cause analysis to avoid repeated issues. Using advanced monitoring and service management platform, the services are monitored 24X7 throughout the year. As part of additional measures like protection from DDOS attacks has also been availed to increase the availability of the infrastructure to the end users/players.
Relogin ChecksIt seldom happens, but in case our client hangs or crashes because of player's device hardware limitations (leaving too many apps/windows open) the player logs in again to continue from the same channel or a different one. In such scenarios, we have multiple re-login checks to ensure that the player can resume his game that has gone into 'Autoplay' mode due to the disconnection.
Duplicity ChecksWe have robust duplicity checks in place that calculate the duplicity scores of players. Duplicity scores above a certain threshold are marked and we then run programs to get in touch with such players and shut their duplicate accounts. This also plays an important role in players receiving relevant promotional content.
Product Test Accounts sAs a part of policy, all employees of Head Digital Works Private Limited are not allowed to play on cricket.com. To check the health of the system and reproduce customer reported issues, we maintain a handful of test accounts on production system. These accounts are marked as internal test accounts in our back-office systems and no redeem of cash is allowed for such accounts. Also, only the marked internal test accounts can use office premises to login and play in the production system to check the system health if required.